Refunds & cancellations

Last updated: 7 October 2026

KarobarHelp is sold as prepaid plans of 1, 3, 6 or 12 months. Prices are in Indian Rupees (INR) and include GST; current prices are on our Plans section. Payments are taken online by our payment partners (Cashfree Payments, Stripe) through UPI, card or net banking.

Free trial

Every new business gets a free trial with all features. No payment or card is needed for the trial.

No automatic renewal

We never charge you automatically. A plan ends on its last date, and it is renewed only if you choose to pay again.

Cancellation

You can stop using KarobarHelp at any time. Because plans do not renew on their own, there is nothing to cancel. To close your account and delete your data, use More → Delete my account in the app or our Delete account page.

Refunds

A plan that has started is not refundable for the unused period, except in these cases, where we refund the full amount you paid:

• you were charged twice for the same plan;
• money was deducted but the plan was not activated, and we cannot activate it;
• a wrong amount was charged.

Approved refunds are sent back to the original payment method (UPI, card or bank account) within 5–7 working days.

Failed payments

If money left your account but the payment failed, your bank or UPI app usually returns it on its own within 5–7 working days. If it does not, contact us and we will help.

How to ask for a refund

Call or WhatsApp +91 95943 40066, or write to us in the app (More → Chat with us), with your registered mobile number and the payment reference (UTR or payment id).

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